That’s why we guarantee complete satisfaction. GUARANTEED. Where was the Toilet or Smart Seat Puchased. Toilet model numbers are located in a variety of places on the product. *Refund credits totaling the original invoice price of the claimed toilet will be applied to Kohler account of the location of purchase. The Kohler K-3493-0 Highline Classic Toilet is a two-piece toilet with an elongated bowl design that provides a larger opening and more comfortable seating. KOHLER® Toilets and Seats Limited Warranty. I'm glad to address your question. This warranty applies only to toilets purchased and installed in the North America, Central America, the Caribbean and South … 1 0 obj He just won’t give it up. If you are unsatisfied, we’ll replace it or provide you a refund. ... out a new Toto, special order color, $700 our cost... too much for him. Bidet Toilet Seat Compatibility; Condensation on the Outside of a Toilet Tank; Continuous Clean Tablets; Correct Low Water Level in Toilet Bowl; Delay on Flush for K-3492 Hatbox Toilet; Escale® Dual-Flush Toilet; Extra Holes in Toilet Tanks and Bowls; Fleur® Toilets; Flush Out a Fill Valve on a One-piece Toilet; Flush Out a Fill Valve on a Toilet Kohler can guarantee both types’ durability, but Glacier bay customers claim that their one-piece product range is better than the two-piece. How does the Kohler Toilet Satisfaction Guarantee work? User's recommendation: These seats are defective in the manufacture of the plastic. This warranty applies only to the KOHLER Faucet purchased and installed in countries/regions as listed below. KOHLER® One-Year Limited Warranty KOHLER plumbing products are warranted to be free of defects in material and workmanship for one year from date of installation. Chloramines, a combination of chlorine and ammonia, will deteriorate plastic components and cause rust formation on metal components. For more details on what qualifies as a Toilet Satisfaction Claim click here. We would love to connect with you and aid in a warranty replacement hardware kit. This is a requirement for any of the products listed here in order for the claim to be approved. Description of Issue: With this issue, water constantly leaks or runs from the toilet tank into the toilet bowl because the trip lever arm may be binding, water may be overflowing into the flush valve overflow, or debris may be lodged underneath the cap of the fill valve. We want you to love your KOHLER toilet, but we know that sometimes, once a toilet is installed, it may not be exactly what you envisioned for your bathroom. Welcome to the KOHLER Toilet Satisfaction Guarantee Site. I am sorry to hear that your Cimarron toilet was received with missing hardware. Our promise. Simply inform the original location of purchase** within 180 days of purchase and they will work with you to submit a claim and process a refund. This warranty only applies to the plumbing product purchased and installed in countries/regions as listed. TomM, my name is Jessica with Kohler Customer Service. Toilets purchased on or after January 1, 2021 are not eligible to receive an install credit. I have a customer who has about that much into a one piece kohler toilet. If you want a two-piece toilet, we recommend you to get it from Kohler as it is more durable than the Glacier. Why is my toilet constantly leaking or running? Kohler does not warranty parts when using in-tank cleaners. We stand behind the performance, style and design of our KOHLER toilets. Chloramine: Kohler does not recommend using chloramines in toilet tanks. REGISTERED SHOWROOMS & WHOLESALE COUNTERS, FERGUSON REGISTERED SHOWROOMS & WHOLESALE COUNTERS. On the other hand, American Standard users highly recommend their toilets and most of them haven’t had any challenges like leakages or clogging. If the Faucet is used commercially, Kohler warrants the Faucet to be free from defects in material and workmanship for three (3) years from the date the product is purchased, with all other terms of this warranty applying except duration. • The customer should contact the location of original purchase within 180 days of the purchase date to begin the claim process for a replacement KOHLER toilet or Cleansing Seat, or to request a refund. Free shipping for many products! Back in 2005 when I … endobj Kohler Co. warrants its toilets* manufactured after January 1, 2020**, to be free of defects in material and workmanship during normal residential use or commercial use, respectively, for the relevant time period noted in the table below. We want you to love your KOHLER toilet, but we know that sometimes, once a toilet is installed, it may not be exactly what you envisioned for your bathroom. That’s why we guarantee complete satisfaction. Yes, a bidet seat matching the followings specifications would fit the Valiant toilet; 5-1/2" hinge spacing, 2" between the hinge bolts and the tank and 18-1/2" from the front of the seat to the center of the hinges. %���� Our last bill was almost $700 to fix his POS Kohler! As a Highline design, it also has a chair-height seating position, so it is more comfortable for most adult toilet users. x��=�nG�����l�LU^UY�AC�H��;��� ?x�y��i���o�WeUu%�� KOHLER® Intelligent Toilet and C3 Cleansing Seat Three-Year Limited Warranty KOHLER® PRO Cook™ Cooking Vessel Five-Year Limited Warranty KOHLER® Hydrotherapy Components Five-Year Limited Warranty KOHLER® Plastic Baths and Shower Bases Limited Lifetime Warranty This troubleshooting document relates to one or two-piece toilets. PERFORMANCE. <> KOHLER India Living Water Products Warranty; KOHLER® India Faucet, Sanitaryware and Bathing Products Limited Warranty PlumbingZone.com DOES NOT guarantee the accuracy or completeness of any information contained on this site. endobj %PDF-1.7 If you believe you have a warranty claim click here. Claiming these potential defects through the warranty claims process will help Kohler track quality for … Two-piece toilet: Model numbers are found inside the tank and the bowl, and are specific for those parts of the toilet. So, American standard toilets are very easy to … Kohler warrants this plumbing product to be free of defects in material and workmanship during normal residential use for three year from date of purchase. 3 0 obj Please select the location of original purchase to begin the claims process. For warranty information on Kohler plumbing products, please refer to the following link below: Kohler Warranty Information Click Here for Maintenance and Service Parts endobj <>/Metadata 291 0 R/ViewerPreferences 292 0 R>> ���:22"22�|�����|sr���W���7'�g���_}����է�7g�~�\\m7�W������꫟�6�g�GG�7y����5�_�ɪY����'�۳�/~�n�}��ͧ�/^��+�nW��_���f�W����U�1D�?�}>v��;��Յ�$�/_�~�Z�k��/_��o����C˛V���v�jd�ov���?�g�~����)n�|@MT���Z��UM�oo�˪Y%)@��@=_u�#���Pyb���~�=�_֘�������w�C���f\N�4�և��ִ9�җ���gkqp�fTޤ>~\�����N~. Kohler does not warranty parts that have been exposed to chloramines. Adjust the Amount of Water in a Toilet Tank; Adjust the Chain on Flapper GP85160; Correct a Short Toilet Flush; Correct Poor Toilet Rim Wash; Fill Valve 84499 Conversion Kit; Install a Toilet Seat Anchor Kit 84999; Install a Toilet Trip Lever; Install the GP1138930 Universal Fill Valve for a One-Piece Toilet; Replace a Canister Flapper Seal A valid Kohler Sold to account number claimed toilet will be applied to Co... 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